Comments on: Best Buy Cuts Forecast

By: OldCuban

OldCuban — Sat, 30 Jul 2022 22:19:48 +0000

This is going to fail. The CEO is dead set on running the stores with a skeleton crew. This is her answer to lowering overhead even further. She refuses to understand Best Buy niche of actually having employees who know what they’re selling. Those time are long gone now. Everyone in the store are simply box pushers that are pressured to sell whatever the current sales focus is. Lately it’s this subscription they call Totaltech. Their employees are literally berated if they don’t attach it to a sale. Which in turns forces many new hires to quit once they realize they’re being treated as if they’re in a commission environment when they’re not. I have friends that work there, and they all say the same thing, this company no longer cares about it’s employees.

By: Joe Palenchar

Joe Palenchar — Fri, 29 Jul 2022 12:43:03 +0000

Can you say “catalog showroom”?

By: Jay Small

Jay Small — Thu, 28 Jul 2022 20:50:17 +0000

In reply to Ray Windsor.

From the Verge article:
“You could also get live shopping help while in the store with an expert from someone in Best Buy’s “virtual store” via voice call, video call, or online chat.”

So BBY is moving to a virtual support/sales staff with a physical showroom. That’s an interesting bridge between traditional brick and mortar retail and shopping from your recliner. In some ways it could work better than an undertrained and incapable store staff that parrots the bullet points on the price tags. It’ll likely result in lower payroll expenses. However, that sure doesn’t feel like an “experience” that gives BBY any advantage over delivering an honest service experience for the customer. Time will tell….

By: Ray Windsor

Ray Windsor — Thu, 28 Jul 2022 16:53:56 +0000

…shopper scans a QR code… then the “SALES PERSON” retrieves the item from the back of the store

Anybody else see the goofyness in this claim…?