Comments on: Best Buy Testing AutoTech Mega Hub

By: Sackson

Sackson — Thu, 26 Aug 2021 17:02:15 +0000

In reply to Marty Jones. More like lost their veteran installers, sadly.

By: Nate Kubicz

Nate Kubicz — Wed, 25 Aug 2021 18:37:19 +0000

BBY has tried this over the last year in Metro Detroit, it was a result of losing staffing in the installation bays. In Metro markets customers are not in love with the idea of buying in one location and driving 30 minutes to have it installed. Couple that with now there is an installation issue and the customer must wait until the hub is open or available for a checkout. Bad customer experience. Dedicated 12v retailers should win this battle everyday of the week. BBY is in a tough spot and looking for an avenue to fix their 12v business, not a position I would envy.

By: Tony Dehnke - 12v.Biz

Tony Dehnke - 12v.Biz — Wed, 25 Aug 2021 02:48:04 +0000

The virtual showroom/assistant thing is interesting. Similar to the virtual consultations a lot of dealers did in Covid lockdown – a hybrid format.

By: Jeff

Jeff — Tue, 24 Aug 2021 18:36:12 +0000

I always thought the big box model of having install bays in every store was a set-up for failure, and after 2 decades of watching it looks like it is. The hub model makes more sense, or a mutli hub model in large cities, as this would streamline your staffing, your parts stock, and your systems and training.

I think Best Buy is on to something, will be interesting to watch how this plays out for them.

By: Marty Jones

Marty Jones — Tue, 24 Aug 2021 17:37:59 +0000

Don’t waste your money Best Buy, you guys lost your touch.