If you stretch the wording you could maybe argue under the “big savings on repairs” wording, but it’s certainly not as black and white as “we will try to fix your broken amp for free!”
The main premise of Total Tech is services relating to installation and set up, and in execution it’s being used as such. Best Buy won’t be attempting to repair your $50 BOSS amplifier, they will be recommending one of their products and installing it at no charge if you have a total tech plan, and will also offer 20% off a 2 or 4 year protection plan to cover hardware failure of that new amplifier

When a harness costs $1 and you sell it for $17 and each radio install needs a harness, dash kit, and antenna adapter.. that’s like $40 profit before you figure in any labor cost or radio margin.. not bad

That’s with anything. Best Buy has some inexperienced techs and independents have some inexperienced techs. Best Buy install bays should be seen as independent fixtures, just like independent shops. Some Best Buy techs are true master installers and understand advanced system design, tuning, troubleshooting, etc.. and some independent shops couldn’t diagnose a blown fuse with an entire day at their disposable. The opposite is true as well.

From Best Buy website:

All your tech. All the time.
This is Total Tech Support. A membership dedicated to supporting ALL the tech and appliances in your home — no matter where or when you bought them. Get help in store, over the phone and 24/7 online. We’re here to answer your questions and help you use all your devices.

Total Tech Support also includes many computer and connected car services at no additional cost, and it gives you big savings on standard in-home services, repairs, and most Geek Squad® Protection and AppleCare plans.

Desperate? Where do you get your financial info from? Google? Lmao! This company hasn’t been “desperate” since the mid 90’s when we were close to being bought out by Sears when our stocks were like $7 a share.

What does ^ that even mean??? Are you not aware that car audio products sport some of the largest margins in the electronics industry? Second only to accessories, which guess what, are required to be paid for on every install! Devalue……yeah right, more like adding more value to the work we do. This will allow us to focus on the clients needs/wants and not how much we can charge them in labor.

Compare our prices for ANY metra installation parts to ANY big box retailer like Electronic Express, Walmart, or online competitor such as Crutchfield. Sometimes they are cheaper, usually we are. The prices of our installation parts have not changed under this new plan, and will not. Best Buy is transition from a business that sells products and offers services to a business that performs services and happens to carry the products you want serviced. They realize that the edge they can take against business destructive internet retailers like Amazon is their ability to service your tech needs in store and at home with little to no difficulty thanks to their retail business model vs the online only model.

Sure, as long as you aren’t using the service for commercial purposes IE your dealership, that voids the ToS agreement for the plan. But if you collect classic cars and have a private garage full, bring it on big boy. We’ve got you covered.

Also, this new program has brought us a few new clients due to install issues that the nearest BB couldn’t figure out and they were not complicated. One was simply a phasing problem! Our new client stated that BB spent over an hour trying to figure out why their new speakers didn’t sound very good and we showed them the problem in less than a minute. Bam… new client, a little money and a 5 star Google review. Guess I should be thanking BB not criticizing.

Desperate companies can do stupid things.,….